Subject Access Request (Access to Healthcare Records)

Summary

The Data Protection Act 2018 allows you to access information that we hold about you including details in your health records.  This right can also be exercised by an authorised representative on an individual’s behalf e.g. a solicitor, Legal Authority.

Under the Access to Health Records Act 1990, the personal representative of the deceased and people who may have a claim arising from the patient's death are permitted access to the records of a deceased patient.

How to make a request

To enable us to process your request effectively please complete the appropriate form via the online Portal. Using our portal, you will be able to track the progress of your request, submit any queries and receive your information in a secure electronic format.

It is the responsibility of the applicant to provide enough information to enable Provide to identify his/her records. 

Solicitors and third parties must provide evidence to show they are authorised to act on the patient’s behalf.

Once we have received your application we will endeavour to respond within one month to provide you with the information you have requested. Very occasionally it may not be possible to comply with this timeframe. You will be informed of this within one month of receipt of your request to explain why the extension is necessary, in order to avoid a delay please specify the nature of the information requested on the application form

If you have any problems using the portal or would like to discuss your application please contact the Subject Access Request Team on 0300 303 2642.

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